Shipping & Return Policy
Shipping Policy
At Divinity Nutra, we are committed to ensuring your order arrives safely and promptly. All orders are processed within 1–2 business days and shipped via standard delivery, with estimated delivery times ranging from 5–7 business days depending on your location. Once your order has been shipped, a tracking number will be provided via email so you can monitor its progress. Please note that delivery times may vary due to unforeseen carrier delays or high-volume periods.
If you need to make changes to your order (such as shipping address or item details), please contact our customer support team at support@divinitynutra.com as soon as possible. We can only accommodate changes if the order has not yet been shipped. Once an order has been processed and shipped, we are unable to modify it or cancel it. By placing an order, you agree to these terms and acknowledge that any shipping delays caused by external factors are outside of our control.
Return Policy
At Divinity Nutra, we stand behind the quality of our products and want every customer to feel confident in their purchase. If you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Timeframe: Returns are accepted within 30 days of receiving your order.
- Condition: Products must be in their original packaging.
Non-Refundable Items
- Shipping and handling fees are non-refundable.
- Free gifts or promotional items included in your order are not eligible for return.
Return Process
- Contact Us: Email our customer service team at support@divinitynutra.com with your order details and the reason for your return.
- Approval: Once your return is approved, you will receive detailed instructions and a return shipping label (if applicable).
- Ship Your Product: Securely package your item(s) and send them back using the instructions provided.
- Refund or Exchange: Once we receive the product, a refund or exchange will be processed within 5–7 business days.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will provide a replacement or full refund at no additional cost.
Satisfaction Guarantee
Our goal is to ensure you love our products. If you’re unhappy for any reason, please reach out—we’re committed to finding a solution that works for you.
Contact Us
For any return inquiries or additional assistance, please email us at support@divinitynutra.com.
